If you are hearing a noise coming from your rower, please check to see if the following bolts are loose and need tightening:

Bolts at the front and rear of the rower  (Point A)

Bolts of foot rest located in the middle of the rower (Point B)

If the issue persists, please contact Customer Service for further support. 

When contacting Customer Service, please ensure you provide the following information: 

• Proof of purchase
• Serial number
• Firmware details

You can contact Customer Service here: Contact Customer Service