There are 3 main points of contact that will service power to your rower, please check the following:

1.WALL PLUG: check the plug is secure in the socket, try a different extension / wall socket

2.ADAPTER: the adapter has 2 connection points (from wall-plug-to-adapter and adapter-to-rower-input point), check that these are secure

3. ON/OFF SWITCH: switched to 'I' position

If having tried the above there is still no power, you may have a faulty power adapter. Please contact our Customer Service team for further assistance.

When contacting Customer Service, please ensure you provide the following information: 

• Proof of purchase
• Serial number
• Firmware details

You can contact Customer Service here: Contact Customer Service