When stats such as cadence and speed are not showing in the app, this is an indication that the bike requires a firmware update.

Please complete the following steps to update your firmware:
 

How to Update Equipment Firmware

If after completing all of the steps above the issue persists, please contact Customer Service for further support. 

When contacting Customer Service, please ensure you provide the following information: 

• Proof of purchase
• Serial number
• Firmware details

You can contact Customer Service here: Contact Customer Service