Ensure the bike is plugged in and you have signed into your Echelon Fit app.

Make sure the blue light is flashing and your device has been paired (open On Demand class)

Activate the resistance by beginning to pedal. Once you have begun pedaling, slowly turn the resistance dial to the appropriate level of intensity.

If you are still experiencing problems, you may need to recalibrate:

Echelon Connect EX3

1. Discharge power

• Unplug both the adapter from the bike and the plug point in the wall.
• Hold down the silver button for 30 seconds then plug the wire back in
• You should hear the bike beep and see the blue light flashing

2. Update software

• Ensure that all the relevant software is updated including your device, latest version of the Echelon Fit app and the firmware of the bike (Me > Settings > Firmware Update)

3. Re-connect

• Join any On Demand class. Your stats should be displayed at the bottom of the screen.
• Now that you are connected, get on bike and start to slowly pedal
• After pedalling a few rotations, slowly start to turn the tension dial clockwise

You should start feeling the resistance increase. You may see your tension number rise high before a tension change during calibration. That is normal.

Continue until desired level is reached

Echelon Connect Sport

1. Discharge power

• Unplug both the adapter from the bike and the plug point in the wall.
• Wait for blue light to go completely out, approximately 30 seconds then plug the wire back in
• You should see the blue light flashing

2. Update software

• Ensure that all the relevant software is updated including your device, latest version of the Echelon Fit app and the firmware of the bike (Me > Settings > Firmware Update)

3. Re-connect

• Join any On Demand class. Your stats should be displayed at the bottom of the screen.
• Now that you are connected, get on bike and start to slowly pedal
• After pedalling a few rotations, slowly start to turn the tension dial clockwise

You should start feeling the resistance increase. You may see your tension number rise on the screen.

EX-30-RCX

• Press and hold the ENTER key for 10 seconds to enter the calibration screen.
• "LO" appears on the screen. At this time, turn the knob counterclockwise to the end, then turn it clockwise 4 rotation, and press the ENTER key.
• "HI" would appears on the next screen. At this time, turn the knob clockwise to the end, press the ENTER key. The console will restart automatically.

You should start feeling the resistance increase. You may see your tension number rise on the screen.

If after completing all of the steps above the issue persists, please contact Customer Service for further support. 

When contacting Customer Service, please ensure you provide the following information: 

• Proof of purchase
• Serial number
• Firmware details

You can contact Customer Service here: Contact Customer Service