We recommend having a minimum download speed of 20Mbps for the Leaderboard to work. 

Due to the video-streaming nature of the Echelon Fit app's interactive features, it is recommended that your bike is positioned near your router /  Wi-Fi booster, set to 2.4Ghz and clear of interference from other nearby Bluetooth or wireless devices that could interrupt the enjoyment of your interactive classes.

Here is the link to our other FAQ article on how to improve your home internet connectivity: My classes keep freezing, how do I fix this?

Further guidance on connectivity troubleshooting is available from our Customer Service team here: Contact Customer Service