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During the Winter of 2024, customers experienced an issue updating their app to the latest version. To resolve this technical issue, Echelon released tablet firmware updates. The tablet firmware chart below is an easy reference to see if and when your update is available and will be updated regularly.
To find your tablet firmware version, go to the "More" tab and scroll all the way to the bottom of the page. If you are on a semi newer app version you may see a Me tab instead, if you do then tap on Me then the gear/cog icon in the top right and you are now on the More section of the app.
- If your tablet firmware is already listed in the new section, you're ready; update your app!
- If your tablet firmware version has TBD listed as the new tablet firmware, we are working as quickly as possible to release it.
- If your tablet firmware version does not appear in the old or new sections, please contact Customer Service here: https://echelonfit.happyfox.com/new. Be sure to include your tablet firmware and app version details in your message. The tablet firmware is a long series of letters and number and cannot be found by selecting the Tablet Firmware option, or the Check for App Update option, you will need to scroll ALL the way down to the very bottom of the More section of the app, the app version and the tablet firmware will be together there.
Step-By-Step Instructions
For tablets with a tablet firmware that begin with Z33/KST please see KST/Z33 Tablet Firmware Updates
For tablets with a tablet firmware that begin with MTB (Tablets will have three buttons on the front of the screen), please see MTB Tablet Firmware Update
Troubleshooting
Stride-S Update Loop - Power cycle equipment. When update prompt appears, tap update, let the download complete to 100%, wait 1 minute, then power cycle again. When the update prompt appears after reboot, wait 20 seconds for the installation prompt. When the installation prompt appears, hit install and proceed with the update as normal.
Stuck at 100% Downloading- Restart your equipment by unplugging, waiting 10 seconds, and plugging back in. Alternatively, you can restart via the power switch. Once complete, the tablet will reboot into the update immediately. If it does not, a popup will appear saying a system update is available. Please hit accept and let the update proceed.
"Cannot Find Echelon App" - Restart your equipment by power cycling it off, wait 10 seconds, plug it back in, and power it on.
Note - Dates with * are tentative.
21.5-inch Tablets
| New Tablet Firmware | Old Tablet Firmware | Date of Release |
|
Z33P-JST-0-9.0-21.5-SW3.4-20240307 |
- Z33P-JST-0-9.0-21.5-SW3.3-20220816 - Z33P-JST-0-9.0-21.5-SW2.9-20200922 - Z33P-JST-0-9.0-21.5-SW3.4-20240202 - Z33P-JST-0-9.0-21.5-SW3.0-20201029 - Z33P-JST-0-9.0-21.5-SW3.1-20201208 - Z33P-JST-0-9.0-21.5-SW3.2-20210324 - Z33P-JST-0-9.0-21.5-SW3.3-20210401-S |
March 12, 2024
*1029 added May 21, 2024 |
|
Z33PM-JST-ERP-0-9.0-21.5-SW0.6-3V20240307 |
- Z33PM-JST-ERP-0-9.0-21.5-SW0.2-3V20210616 - Z33PM-JST-ERP-0-9.0-21.5-SW0.4-3V20210702 |
March 14th, 2024 |
| Z33PM-JST-ERP-180-9.0-21.5-SW0.5-3V20240301
|
- Z33PM-JST-ERP-180-9.0-21.5-SW0.2-3V20210617 |
July 9, 2024 |
| Z33P-JST-180-9.0-21.5-SW3.5-20240308 |
- Z33P-JST-180-9.0-21.5-SW2.8-20200824
|
March 12, 2024 |
|
Z33P-JST-0-9.0-21.5-SW3.4-20240202 |
- Z33P-JST-0-9.0-21.5-SW3.3-20220816-ota
|
Feb 19th, 2024 |
|
Z33PM-JST-0-9.0-21.5-SW0.5-3V20240315 |
- Z33PM-V1.1-JST-0-9.0-21.5-SW0.1-20210402 - Z33PM-JST-0-9.0-21.5-SW0.2-3V20210429 - Z33PM-JST-0-9.0-21.5-SW0.3-3V20210525 - Z33PM-JST-0-9.0-21.5-SW0.3-3V20210525-20210528 - Z33PM-JST-0-9.0-21.5-SW0.4-3V20210525 |
March 29th, 2024 |
|
Z33PM-JST-180-9.0-21.5-SW0.8-3V20240201 |
- Z33PM-JST-180-9.0-21.5-SW0.2-3V20210429 - Z33PM-JST-180-9.0-21.5-SW0.4-3V20210525 - Z33PM-JST-180-9.0-21.5-SW0.4-3V20210525-20210528 - Z33PM-JST-180-9.0-21.5-SW0.7-3V20220906 |
Feb 19th, 2024
Ending 0525 or 0528 |
|
MTB-818 V1-2 C002B001-20240226.1822 |
Any Tablet starting with MTB | March 14th, 2024 |
10.1-inch Tablets
|
New Tablet Firmware |
Old Tablet Firmware |
Date of Release |
|
Z33P-JST-ERP-90-9.0-10.1-SW0.2-3V20210521-BOE-TV101WUM-NL6 |
- Z33P-JST-ERP-90-9.0-10.1-SW0.2-3V20210521-BOE-TV101WUM-NL6 - Z33P-JST-ERP-90-9.0-10.1-SW0.3-3V20210615-BOE-TV101WUM-NL6 - Z33P-JST-ERP-90-9.0-10.1-SW0.4-3V20210720-BOE-TV101WUM-NL6
|
April 30th, 2024 |
|
Z33PM-9.0-10.1-JST-SW0.7-20240325-7588 |
- Z33PM-9.0-10.1-JST-SW0.5-20200911-7588
|
April 2nd, 2024 |
|
Z33PM-V1.3-JST-90-9.0-10.1-SW0.2-20240314-BOE_TV101WUM-NM0 |
- Z33PM-V1.3-JST-90-9.0-10.1-SW0.1-20210325-BOE_TV101WUM-NM0
|
Please contact support |
|
Z33P-JST-90-9.0-10.1-SW0.4-20240316-BOE-TV101WUM-NL6 |
- Z33P-JST-0-9.0-10.1-SW0.2-20200923-BOE-TV101WUM-NL6
|
March 29th, 2024 |
|
Z33P-JST-90-9.0-10.1-SW0.3-3V20240306-BOE-TV101WUM-NL6 |
- Z33P-JST-90-9.0-10.1-SW0.1-3V20210409-BOE-TV101WUM-NL6
|
April 29th, 2024 |
|
Z33PM-JST-90-9.0-10.1-SW0.5-3V20240318-TV103WUM-LL0 |
- Z33PM-JST-90-9.0-10.1-SW0.4-3V20210520-TV103WUM-LL0
|
May 2nd, 2024 |
|
TBD |
- Z33P-JST-ERP-90-9.0-10.1-SW0.3-20210619-BOE-TV101WUM-NL6
|
|
|
Z33P-JST-0-9.0-10.1-SW0.5-20240325-H10F008B00 |
- Z33P-JST-0-9.0-10.1-SW0.2-20201212-H10F008B00 - Z33P-JST-0-9.0-10.1-SW0.4-20201230-H10F008B00 - Z33P-JST-0-9.0-10.1-SW0.1-20201026-H10F008B00-1 |
July 9th, 2024 |
|
Z33PM-JST-0-9.0-21.5-SW0.6-3V20240522 |
- Z33PM-V1.1-JST-0-9.0-21.5-SW0.1-20210402 - Z33PM-JST-0-9.0-21.5-SW0.2-3V20210429 - Z33PM-JST-0-9.0-21.5-SW0.4-3V20210525 |
|
|
Z33P-JST-90-9.0-10.1-SW0.3-20240312-BOE_TV101WUM-NM0 |
- Z33P-JST-90-9.0-10.1-SW0.3-20210313-BOE_TV101WUM-NM0 -Z33PM-9.0-10.1-JST-SW0.5-20200924-BOE_TV101WUM-NM0 |
TBD |
|
MTB-818 V1-2 C002B001-20240226.1822 |
Any tablet starting with MTB | March 14th, 2024 |
Stride-S (Must restart after reaching 100% download)
| New Tablet Firmware | Old Tablet Firmware | Date of Release |
| KST8801-0-android9.0-10.1-SW0.2-2024-03-06 18:14:45 |
- KST8801-0-android9.0-10.1-SW0.2-2021-08-31 16:51:32
|
March 13, 2024 |
24 and 32 inch Flat Tablets
| New Tablet Firmware | Old Tablet Firmware | Date of Release |
| Z33PM-JST-180-9.0-24+32-SW0.4-3V20240226 |
- Z33PM-JST-180-9.0-24+32-SW0.4-3V20210708 - Z33PM-JST-180-9.0-24+32-SW0.5-3V20230301 - Z33PM-JST-180-9.0-24+32-SW0.8-3V20221018 |
March 4, 2024 *1018 added May 21, 2024 |
| Z33PM-JST-0-9.0-24+32-SW0.7-3V20240603 |
- Z33PM-JST-0-9.0-24+32-SW0.6-3V20211127 - Z33PM-JST-0-9.0-24+32-SW0.8-3V20221012 |
July 9th, 2024 |
| KST39-V11-0-Android9.0-24-SW5.8-20240319-ota |
- KST39-V11-0-Android9.0-24-SW5.3-20210811-ota |
April 17, 2024 |
24-inch Curved Tablets
| New Tablet Firmware | Old Tablet Firmware | Date of Release |
| KST39-V12-0-Android9.0-24-SW5.8-20240309 |
- KST39-V11-0-Android9.0-24-SW1.7-20210728
|
March 29th, 2024 |
